Clinical Expert, Care Team Operations (RN)
Position Summary & Responsibilities
About Us
Thesis is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.
We’re based in NYC, are growing rapidly, and are backed by $60 million in funding from Oak HC/FT, CRV, Black Opal Ventures, and experienced C-level healthtech angel investors.
About the role
We are looking for a passionate and versatile nurse to join Thesis as a foundational member of our clinical operations team. This is a broad-scope “utility player” role for a clinician who is equally comfortable performing hands-on care management work, collaborating with product and engineering teams to refine automated technology workflows, and coaching staff on quality and clinical standards. You will work across Thesis’s full portfolio of care team agents, supporting everything from chronic condition management and care gap outreach to complex prior authorizations and clinical documentation improvement. In this role, you will serve as an expert-in-the-loop: the clinical voice that ensures we deliver safe, high-quality care at scale.
Responsibilities:
- Deliver high-impact clinical work: Perform care management outreach, chronic condition follow-ups, care gap closure, and other clinical activities powered by Thesis’s AI platform.
- Support complex clinical operations workflows: Review prior authorizations, appeals, and other clinical-administrative tasks that require human clinical judgment.
- Provide quality oversight: Conduct quality audits of clinical operations activities, identify trends in errors or gaps, and develop remediation plans. Maintain and evolve quality scorecards and clinical rubrics.
- Develop clinical content and coach staff: Build the clinical protocols, scripts, and decision-support content that power Thesis AI agents, and onboard and train clinical team members on Thesis’s platform, workflows, and quality standards.
- Partner with product and engineering: Serve as a clinical subject matter expert, participating in workflow design sessions, testing new agent capabilities, identifying edge cases, and providing feedback.
Key Role Competencies & Evaluation Highlights
Assessment centers on mission-driven dedication to healthcare innovation, data privacy compliance, and agile problem-solving in a fast-growing digital health space.
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