Senior Business Operations Associate
Position Summary & Responsibilities
ABOUT ROCKET MONEY 🔮
Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
ABOUT THE TEAM 🔍
Our Business Operations team turns information, priorities, and business needs into coordinated action. Our work spans four core areas: Business Insights & Competitive Intelligence, Vendor Operations, Strategic Alignment & Planning, and Execution Enablement. As a team, we surface insights, strengthen external partnerships, align teams around strategy, and build the systems and operating rhythms that help the company execute effectively.
ABOUT THE ROLE 👤
You’ll coordinate cross-functional processes, maintain business performance reporting, and turn business needs and data into action. You’ll play an important role in strengthening our operating rhythm by keeping stakeholders aligned, deliverables on track, and recurring work running smoothly. As you ramp, you’ll have opportunities to identify patterns, improve processes, and use AI and automation to create more capacity for strategic work.
- Maintain accurate, informative reporting on company performance, including recurring metric reviews and KPIs, while identifying opportunities to automate metric review and report-out workflows so timely, decision-useful insights reach the right stakeholders.
- Partner with the Data team and business stakeholders to build meaningful systems that will answer key business questions, identify gaps in available information, and synthesize findings into actionable insights.
- Build strong relationships across the business and proactively follow up with stakeholders to independently resolve blockers, close gaps, and keep work moving.
- Identify recurring operational friction and manual work, trace issues to their root causes, and partner with business owners to improve the underlying process rather than repeatedly addressing symptoms.
- Maintain visibility into status, deadlines, risks, and ownership for vendor renewals through the approval process. Own weekly status communications for open requisitions, follow through on delayed requests, and ensure updates reach the right stakeholders.
- Ensure key business met
Key Role Competencies & Evaluation Highlights
Evaluates hyper-growth fintech product intuition, data-driven user acquisition, and relentless user-advocacy (now Rocket Money).
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