Principal Product Manager

🏢 Truelinkfinancial · 📍 Remote - in US · 💼 remote · ⏰ FullTime

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Position Summary & Responsibilities

We are a profitable, mission-driven fintech company building financial solutions for people whose needs go unmet by traditional institutions – people with disabilities, older adults, and people in recovery, and the families and professionals who care for them. We get to wake up every day knowing our work has a profound impact on our customers' lives, and we run the business with the discipline to keep doing it for the long haul. That track record has earned us a spot on the Forbes Fintech 50 and the Inc. 5000 list of America's fastest-growing companies for the last two years.

We're hiring a Principal Product Manager to lead us in building the right thing for our bank and card partnership-based capabilities. You’ll shape what we deliver to our Family Banking partners and their account holders, balancing customer needs, partner realities, technical constraints, regulatory considerations, and business strategy. This is a senior individual contributor role for someone who works hypothesis-first, and is comfortable in the complexity of financial services.

You’ll love this role if you’re energized by difficult product problems with real-world consequences, enjoy working directly with sophisticated external partners and clients, and want to help shape the next generation of family banking. Because our products sit at the intersection of banking, payments, operations, compliance, and deeply human customer needs, the work requires rigor, judgment, and unusually strong cross-functional thinking. Our customers and partners depend on us to execute thoughtfully and reliably - and we care deeply about getting it right.

What You’ll Do

Own product areas related to our card and family banking partner ecosystem, helping shape both near-term execution and long-term strategy.
Work directly with bank partners and sophisticated external clients to understand needs, shape a compelling “why,” solve problems collaboratively, and turn partnership opportunities into scalable products and systems.
Build full-stack fintech products spanning customer experience, operational workflows, APIs, payment rails, an

🎯 Candidate Preparation Guide For Truelinkfinancial Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing the ability to build secure, empathetic financial technology products tailored for vulnerable populations and aging demographics.

📋 Preparation Priorities (Key Areas to Clarify):

Displaying impatience or lack of empathy when discussing older demographics or accessibility needs.
Treating security and compliance as box-checking exercises rather than core product pillars.
Failing to grasp the unique trust dynamics inherent in managing family wealth and elder care finances.

✨ Recommended Role Alignment Hook:

I build bulletproof financial technology that bridges the gap between enterprise security and profound human empathy for vulnerable families.

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