Building Concierge - $24

🏢 Tsg · 📍 Chicago, IL
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Position Summary & Responsibilities

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is hiring a Building Concierge and Lobby Ambassador Downtown Chicago with the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment.

Responsibilities of Security Officers include, but are not limited to:

    • Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk.
    • Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately.
    • Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times.
    • Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property
    • Enthusiastically promotes amenities of the building.
    • Maintains accurate knowledge of groups and events that are onsite and happening within the building
    • Promotes team work and quality service through daily communications and coordination with other departments.
    • Develops and maintains positive working relationships with others, and support team to reach common goals.
    • Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests.
    • Appropriately utilizes tablet devices to help facilitate the arrival of guests and tenants at the turnstiles
    • Exceeds standards for personal appearance and grooming at all times.
    • Facilitates lobby safety, cleanliness, and security.
    • Perform key front desk agent and admi
🎯 Candidate Preparation Guide For Tsg Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

TSG evaluates strategic consulting acumen, private equity-grade financial modeling, and stakeholder influence without direct authority.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Providing vague, high-level business platitudes instead of quantifiable value drivers
  • 2. Being defensive when interviewers poke holes in your case study assumptions
  • 3. Lack of exposure to cross-functional or executive-level advisory
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