Director, Product Support Operations

🏢 Tubitv · 📍 San Francisco, CA; Los Angeles, CA; New York, NY (Hybrid) · 💼 hybrid 💰 $243,700 - $243,700 / yr

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

About the Role:

We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users.

You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner.

This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you.

This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices.

What You'll Do:

Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives
Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management
Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function
Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics
Define the org's AI-enabled operating model to scale the organization without adding operational overhead
Own the customer support operating model end to end, positioning the voice of the customer as a reliable input to executive planning with clear evidence and confidence standards
Implement and lead the execution systems that raise delivery quality across

🎯 Candidate Preparation Guide For Tubitv Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing your expertise in AVOD (Ad-supported Video on Demand) scaling, programmatic advertising tech, and large-scale video streaming infrastructure.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating user experience as secondary to short-term ad revenue extraction.
2. Out-of-touch with modern streaming consumer habits and content discovery trends.
3. Inability to handle massive concurrency challenges in distributed video delivery.

✨ Recommended Role Alignment Hook:

I scale free streaming platforms by optimizing the delicate balance between viewer retention, content personalization, and programmatic ad yield.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Director, Product Support Operations

Setup your contact terms & referral note to get recommended directly to the hiring lead at Tubitv.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here