Business Intelligence Analyst 2

🏢 Twilio · 📍 Remote - Colombia · 💼 remote worldwide

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Position Summary & Responsibilities

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Business Intelligence Analyst.

About the job

This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics.

Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data. This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.

Responsibilities

🎯 Candidate Preparation Guide For Twilio Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Developer-first empathy, extreme platform scalability ownership, and living the core builder ethos.

📋 Preparation Priorities (Key Areas to Clarify):

1. Viewing developer tools purely as enterprise top-down sales plays rather than bottoms-up adoption
2. Glossing over reliability, latency, or failure-mode architecture details
3. Showing arrogance toward customer support or community developer feedback

✨ Recommended Role Alignment Hook:

I treat APIs as products of craft, ensuring developers have bulletproof reliability wrapped in utterly frictionless experiences.

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