Developer Success Engineer

🏢 Twilio · 📍 Remote - US · 💼 remote worldwide 💰 $116,960 - $146,200 / yr

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Position Summary & Responsibilities

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Developer Success Engineer.

About the job

In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code.

Responsibilities

In this role, you’ll:

Build new features and fix bugs in Stytch and Twilio products.
Serve as a technical resource for

🎯 Candidate Preparation Guide For Twilio Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Developer-first empathy, extreme platform scalability ownership, and living the core builder ethos.

📋 Preparation Priorities (Key Areas to Clarify):

1. Viewing developer tools purely as enterprise top-down sales plays rather than bottoms-up adoption
2. Glossing over reliability, latency, or failure-mode architecture details
3. Showing arrogance toward customer support or community developer feedback

✨ Recommended Role Alignment Hook:

I treat APIs as products of craft, ensuring developers have bulletproof reliability wrapped in utterly frictionless experiences.

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