Senior Operations Manager

🏢 Vetcove · 📍 Remote · 💼 remote · ⏰ FullTime

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Position Summary & Responsibilities

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

What You’ll Do

Own Vendor Performance Management: Run the weekly performance cadence across all fulfillment vendors: scorecard reviews, follow-ups, and corrective action plans; and hold partners accountable to SLAs with persistence and professionalism.
Manage Partner Relationships: Serve as the primary relationship owner for an assigned portfolio of fulfillment vendors: own the recurring meeting cadence, lead business reviews, advocate for Vetcove externally, and keep relationships strong through the ups and downs of operational performance.
Analyze at Scale: Interrogate large datasets (SQL, Excel, BI tools) to identify root causes, quantify operational impact, and build the case for process and integration changes. Defend your conclusions with data.
Partner with Product & Engineering: Translate recurring operational failure modes into integration and fulfillment improvements; write clear requirements, drive prioritization, and follow through until fixes ship and the metrics move.
Operationalize New Initiatives: Take run-state ownership of newly launched programs: build the SOPs, own the KPIs, and make the operational decisions that keep them health

🎯 Candidate Preparation Guide For Vetcove Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates niche marketplace domain understanding, hustle, and the ability to win over tight-knit SMB communities (veterinarians).

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating veterinary practices like generic retail or standard enterprise accounts
2. Arrogance or talking down to non-technical SMB owners and practice managers
3. Lack of grit or unwillingness to roll up sleeves on unglamorous operational challenges

✨ Recommended Role Alignment Hook:

I build sticky community-driven platforms that make independent veterinary practices radically more profitable and efficient.

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