Account Director

🏢 Via · 📍 Vancouver, British Columbia 💰 $160,000 - $200,000 / yr

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Position Summary & Responsibilities

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As an Account Director at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day.

About the Role:

Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level
Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes
Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation
Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence
Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue
Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope

About You:

10+ years of relevant work experience in a client-facing role, with a track

🎯 Candidate Preparation Guide For Via Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing systems-level problem solving, algorithmic optimization, and the ability to scale complex physical-digital logistics networks.

📋 Preparation Priorities (Key Areas to Clarify):

1. Over-complicating technical solutions without validating business impact
2. Inability to collaborate effectively across multidisciplinary engineering and operations teams
3. Dismissive attitude toward the operational realities of public transit and municipal clients

✨ Recommended Role Alignment Hook:

I specialize in turning messy, real-world logistical constraints into streamlined, scalable software systems that drive massive operational efficiency.

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