Community Manager

🏢 Viktor · 📍 Warsaw, Dublin, or NYC onsite · ⏰ FullTime

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Position Summary & Responsibilities

The Short Version

Thousands of people use Viktor every day, and a lot of them are in our community Slack right now, asking questions, sharing workflows, hitting walls. You own that room, and every other place Viktor's community lives: Reddit, Trustpilot, G2, wherever the conversation goes next. You turn quiet lurkers into power users, and power users into the voices who sell Viktor for us. You also sit at the center of the company, pulling support, engineering, and product together so the community's needs actually get met. When the community is alive, people stay. When it goes quiet, they churn. You're the person who keeps it alive.

What's Actually Going On Here

Viktor is growing fast. The product creates a flood of “how do I...”, “can it...”, “look what I built” energy, and right now nobody owns the channel where that energy lives. It's reactive, ad hoc, and the best customer stories never make it back to the team. That's the seat. First community hire. You report to our CMO, and there is no playbook to inherit. You decide what this function becomes.

What You'll Actually Do

Run the community Slack. Own the room day to day. Answer fast, route the hard stuff, seed conversation, make sure no question dies unanswered. Set the norms, the channels, the culture.
Coordinate across the company. You sit between customer support, engineering, and product, and you manage those stakeholders. Route issues to the right owner, chase fixes to done, push the community's needs into the roadmap, and make sure the loop actually closes instead of dying in a thread.
Organize events and fuel grassroots movements. Founder AMAs, build-alongs, office hours, power-user roundtables, launches, run end to end. And the bottom-up stuff: local meetups, community-run challenges, and champions who want to host their own thing. You give grassroots momentum a backbone and the tools to grow.
Own the wider community footprint. Viktor's community isn't just Slack. You'll moderate our Re

🎯 Candidate Preparation Guide For Viktor Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating raw problem-solving speed and extreme ownership in high-ambiguity engineering environments.

📋 Preparation Priorities (Key Areas to Clarify):

1. Blaming past teammates or tooling for project delays instead of owning the outcome
2. Waiting for explicit permission or hand-holding during technical scenarios
3. Lack of deep technical depth beyond high-level framework knowledge

✨ Recommended Role Alignment Hook:

I build resilient systems by obsessing over edge cases before writing the first line of code.

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