CandidatesReach

← Back to Voize overview

Head of Customer Success (m/f/d)

🏢 Voize · 📍 Berlin · 💼 hybrid · ⏰ FullTime
⚡ Direct Talent Broker Referral
Why apply through CandidatesReach?
✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.
✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.
✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

🎤 Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

 

💡 Your Mission: Build the Customer Success organization for our next stage of growth

We are looking for a Head of Enterprise Customer Success to lead and scale our enterprise customer organization across Germany’s largest healthcare groups and prepare it for international growth.

You will build the operating model for consistent adoption and measurable outcomes across complex, multi-facility rollouts. Owning customer health and executive alignment for high-stakes partnerships — including €1M+ accounts — you will lead through your team while stepping directly into critical situations when needed.

🚀 Your Daily Business – No two days are alike

  • Lead and scale the Enterprise Customer Success organization for growth in Germany and internationally

  • Design the operating model, including ownership, governance, standards, and capacity planning

  • Own adoption, customer health, and operational outcomes across complex enterprise accounts

  • Lead multi-site rollout governance

🎯 Candidate Preparation Guide For Voize Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Focuses on applied AI/LLM engineering in high-stakes domains (healthcare/nursing) where accuracy, privacy, and workflow integration are paramount.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Treating AI hallucinations as a minor issue rather than a critical blocker in healthcare.
  • 2. Building complex AI models detached from the actual user constraints of frontline nurses.
  • 3. Ignoring latency constraints in voice-to-text application loops.
✨ Recommended Role Alignment Hook:

I build production-grade voice AI systems that drastically cut administrative burdens for frontline workers without compromising data security.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

Sign in below to review role alignment recommendations before submitting your referral.

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Head of Customer Success (m/f/d)

Setup your contact terms & referral note to get recommended directly to the hiring lead at Voize.

⚡ Continue with Google (Instant Setup)
or with email

Already have an account? Sign in here