AI Agent Product Manager
Position Summary & Responsibilities
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early education that helps them realize their full potential. We help child care providers start, operate, and grow their businesses with software, coaching, and support. We also partner with governments to modernize public child care systems. Our small, in-person team is motivated by the impact we have on families and communities.
About the Role
We are looking for an AI Agent Product Manager to own the systems and operating performance of AI agents at Wonderschool. You will identify valuable work for agents to do across provider, parent, government, and internal workflows; design how agents use tools and work with people; and improve the quality, reliability, speed, and cost of those systems in production. You will work directly with customers and operational teams to understand the work, then partner closely with engineering to ship, measure, and improve agent experiences.
This is a hands-on product role based in San Francisco. You will be accountable for real outcomes, including work completed accurately, timely human handoffs, less manual effort, and better customer experiences.
What You’ll Do
- Map customer and internal workflows to find where an agent can complete a useful task or help a person do it faster.
- Define each agent’s job, tool access, decision boundaries, escalation path, and success measures.
- Partner with engineering, design, and operations to prototype, launch, and improve agent systems.
- Build evaluations and review real failures, customer feedback, and operational data to understand where agents succeed or struggle.
- Track quality, reliability, latency, cost, adoption, and customer outcomes; use those signals to prioritize improvements.
- Design clear human review and handoff experiences for cases an agent cannot or should not complete alone.
- Stay close to customers and frontline teams, and own the feedback loop from discovery through production performance.
What Success Looks Like
- Agents complete well-defined work accurately and consistently, with failures visible and addressed quickly.
- Customers and teams receive timely help and know when a person has taken over.
- Manual work and time to resolution decline while customer experience improves.
Key Role Competencies & Evaluation Highlights
Evaluates your ability to balance mission-driven early education impact with rigorous marketplace scaling and operational execution.
Apply for AI Agent Product Manager
Setup your contact terms & referral note to get recommended directly to the hiring lead at Wonderschool.