Customer Success Manager (SaaS) | New York hybrid

🏢 Workwize · 📍 New York · 💼 hybrid 💰 $80,000 - $80,000 / yr

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Position Summary & Responsibilities

Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up.
We’re expanding into North America and looking for a strategic, hands-on CSM to join our CSM team.
You'll work closely with our customers to drive adoption, retention, and growth—building lasting partnerships while helping shape how we do Customer Success in the US. If you're energized by ownership, impact, and scaling something from day one, we’d love to talk.

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role

We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellen

🎯 Candidate Preparation Guide For Workwize Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators focus on operational automation, multi-vendor marketplace dynamics, and building scalable procurement and logistics workflows for remote workforces.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing purely manual, human-heavy processes instead of scalable software-driven solutions.
2. Lacking empathy for the operational challenges faced by HR and IT teams managing distributed workforces.
3. Failing to grasp the complexities of global logistics, customs, and asset lifecycle tracking.

✨ Recommended Role Alignment Hook:

I build robust automation engines that turn chaotic global procurement and equipment management into a seamless enterprise experience.

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