Principal Product Manager, Member Experience
Position Summary & Responsibilities
Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight-loss program. Its holistic, personalized approach also includes U.S.-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full-spectrum platform for employers, health plans, and payers. In a landscape crowded with contradictory advice, isolating apps, and one-size-fits-all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life.
What You'll Do
Members come to WeightWatchers at very different moments — starting a new program, considering a GLP-1, settling into a routine, hitting a plateau, coming back after time away. Our challenge is to meet each of them where they are. We're taking the magic of our in-person workshops, the accountability and connection that come from showing up alongside other people, and extending it with experiences only possible in a digital product. We're blending clinical expertise, coaching, and self-serve tools into a program that works for each person, on the premise that the best plan is the one someone can actually stick with. There is no one-size-fits-all, so the experience has to adapt to each member's goals, needs, and lifestyle.
You'll own how that experience holds together as a coherent whole: a consistent product point of view, personalized to where a member actually is in their journey, expressed in the daily surfaces they return to for food, guidance, reassurance, and support.
This is a high-change environment, and you'll have real room to shape what our member experience becomes, with outsized influence on a business serving millions of people. Your specific area of focus will be set b
Key Role Competencies & Evaluation Highlights
Behavioral alignment with wellness transformation, product empathy, and data-driven personalization for consumer behavior change.
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