Customer Success Manager, Enterprise

🏢 Yext · 📍 New York, NY 💰 $80,100 - $80,100 / yr

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Position Summary & Responsibilities

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

We are looking for a Customer Success Manager (CSM) who operates as a consultant and strategic advisor in an environment where AI is fundamentally reshaping digital marketing and how brands are discovered.

This role goes beyond managing accounts. It requires the analytical depth to drive measurable outcomes and the ability to guide customers through an increasingly fragmented, AI-driven search landscape. You will be expected to use AI as a core part of how you work, leveraging it to analyze data, generate insights, and help customers understand and adapt to how AI is changing visibility, discovery, and engagement.

At Yext, our CSMs combine a strong commercial mindset with curiosity, judgment, and the ability to ask the right questions to solve complex problems. We are looking for rapid learners who can translate data and emerging trends into clear strategy, and help our customers navigate and win in a continuously evolving digital ecosystem.

What You’ll Do

Manage a portfolio of customers with a focus on retention, expansion, and adoption
Align Yext capabilities to customer business goals and measurable outcomes
Lead consultative conversations with customer stakeholders, including executives
Guide customers through changes in digital marketing, including AI search and search fragmentation
Translate complex topics into clear, actionable business recommendations
Analyze customer performance data to identify risks, opportunities, and growth paths
Use insights to influence cus

🎯 Candidate Preparation Guide For Yext Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Search technology depth, knowledge graph architecture, and enterprise SaaS scalability across global digital footprints.

📋 Preparation Priorities (Key Areas to Clarify):

1. Shallow understanding of modern search, indexing, or semantic graph relationships.
2. Poor cross-functional alignment between engineering, product, and enterprise go-to-market teams.
3. Inability to handle massive scale or multi-region data consistency challenges.

✨ Recommended Role Alignment Hook:

I scale enterprise search and knowledge graph systems that turn fragmented data into precise, authoritative digital answers.

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