Publisher Operations Analyst

🏢 Yext · 📍 Remote - Philippines · 💼 remote

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Position Summary & Responsibilities

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

As a Publisher Operations Analyst, you will be responsible for investigating, escalating, and resolving technical issues across a network of over 200 publishers (Google, Apple, Facebook, Bing, Yelp, etc). We’re looking for someone with a can-do attitude, a strong attention to detail, a problem-solving mindset, and a proven ability to learn quickly. In this role, you’ll work directly with internal stakeholders (Support, Client Success, Operations, Product, and Engineering) as well as external stakeholders (Clients and Publishers). This diverse collaboration will put your ability to appropriately present information for various audiences to the test.

What You’ll Do:

Become a Publisher Specialist – Master Publisher concepts, workflows, and requirements; continuously learning to stay current in depth and breadth for a product that rapidly evolves both internally and externally

Manage Publisher Escalation Paths – Investigate, escalate, and resolve a diverse range of difficult client issues across the Yext Publisher Network. Overseeing escalation paths, trends, and operational health

Be a Client Advocate – Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening and a clear understanding of the needs of our clients

More Specifically:

Become an expert in the Yext software and the Yext Publisher Network
Be a client-facing and publisher-facing representative of Yext
Liaise with Publishers to manage operational pipelines, drive is

🎯 Candidate Preparation Guide For Yext Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Search technology depth, knowledge graph architecture, and enterprise SaaS scalability across global digital footprints.

📋 Preparation Priorities (Key Areas to Clarify):

1. Shallow understanding of modern search, indexing, or semantic graph relationships.
2. Poor cross-functional alignment between engineering, product, and enterprise go-to-market teams.
3. Inability to handle massive scale or multi-region data consistency challenges.

✨ Recommended Role Alignment Hook:

I scale enterprise search and knowledge graph systems that turn fragmented data into precise, authoritative digital answers.

🔒 Free Candidate Preparation Access

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