Analyst, Quality Assurance

🏢 Zocdoc · 📍 Pune, Maharashtra, India

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Position Summary & Responsibilities

Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Your Impact on Our Mission

As a QA Analyst, you will play a key role in strengthening Zocdoc’s quality ecosystem by ensuring that every issue entering our engineering pipeline is accurate, validated, reproducible, and data-backed.
Partnering closely with QA Engineers, Product Engineers, and cross-functional teams, you will transform raw triage data into actionable insights — improving product quality, accelerating issue resolution, and enabling better decision-making.

By driving structured triage processes, reporting automation, and analytical insights within the Triage & Reporting Pod, you will directly impact the reliability of our product and the efficiency of our teams, ultimately helping patients access care with ease.

You’ll Enjoy This Role if You Are…

A detail-oriented, data-driven problem solver

🎯 Candidate Preparation Guide For Zocdoc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing product-driven empathy for the healthcare consumer, rigorous data-backed execution, and alignment with their mission to eliminate healthcare friction.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing monetization strategies that compromise user trust or patient experience.
2. Ignoring regulatory or HIPAA compliance nuances when discussing product expansion.
3. Relying purely on gut feel without referencing metrics or experimentation frameworks.

✨ Recommended Role Alignment Hook:

I build high-velocity digital marketplaces that relentlessly remove operational friction to drastically improve user conversion and trust.

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