Coordinator, Workplace Experience

🏢 Zocdoc · 📍 Pune, Maharashtra, India

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Position Summary & Responsibilities

Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Coordinator, Workplace Experience, you’ll play a role on our Office Team, which is responsible for solving problems and helping create a wonderful place to work. A successful candidate in this role is hyper-organised and a self-starter who’s motivated by creating a strong and productive team culture! Are you ready to help us build on our vibrant office culture through collaboration, teamwork, and inspired problem-solving? Join Zocdoc as our Office Coordinator!

You’ll enjoy this role if you are…

Highly organised and attentive to details
Autonomous, urgent, and creative. You genuinely love solving problems and working collaboratively to find solutions
Customer service focused - you view your role as an opportunity to create a more productive and fulfilling work environment which is positive, fun and inclusive.

Your day-to-day is…

To support the day-to-day operations of the office and ensure the workplace is clean, organized, safe, and functioning effectively along with assisting with in-office meetings and events and basic facilities-related requests
Maintain office supplies, pantry inventory, stationery, and other workplace essentials.
Giving friendly, top-notch office assistance

🎯 Candidate Preparation Guide For Zocdoc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing product-driven empathy for the healthcare consumer, rigorous data-backed execution, and alignment with their mission to eliminate healthcare friction.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing monetization strategies that compromise user trust or patient experience.
2. Ignoring regulatory or HIPAA compliance nuances when discussing product expansion.
3. Relying purely on gut feel without referencing metrics or experimentation frameworks.

✨ Recommended Role Alignment Hook:

I build high-velocity digital marketplaces that relentlessly remove operational friction to drastically improve user conversion and trust.

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