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Customer Solution Engineer

🏢 Zuora · 📍 Costa Rica
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Position Summary & Responsibilities

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

  • Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
  • Own the technical relationships with a deep understanding of customer needs and constraints 
  • Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
  • Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
  • Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
  • Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI
  • Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
  • Establish and maintain business process flows, system architecture diagrams,, and maintain core project management assets to ensure long-term technical health.
  • Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
  • Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.
  • Own adoption and the technical health of the customer
  • Deliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow
  • Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries

🎯 Candidate Preparation Guide For Zuora Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating mastery of the Subscription Economy business model, SaaS metrics (NRR, churn, ARR), and enterprise cross-functional orchestration.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Confusing transactional SaaS metrics with recurring subscription lifecycle metrics.
  • 2. Failing to demonstrate customer-centric thinking in enterprise deal cycles.
  • 3. Lack of familiarity with multi-product SaaS packaging and pricing strategies.
✨ Recommended Role Alignment Hook:

I specialize in scaling subscription businesses by optimizing monetization workflows, driving NRR, and orchestrating complex enterprise SaaS strategies.

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