Manager, Customer Solution Engineering

🏢 Zuora · 📍 London, Greater London, England, United Kingdom

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Position Summary & Responsibilities

Company Overview

At Zuora, we do Modern Business.

We help businesses adapt to a world where AI is changing how value is created, delivered, experienced, and monetized. As companies move beyond one-time product sales, they are building dynamic business models that combine subscriptions, usage, services, and AI-powered experiences. Zuora provides the technology and expertise to help them make that shift creating stronger customer relationships, more flexible monetization, and sustainable growth.

Our flexible, modular monetization suite spans pricing and packaging, billing, payments, revenue, and financial operations. It gives the world’s most innovative companies the foundation to launch new offerings, evolve their business models, automate complex processes, and turn connected customer and financial data into better decisions.

We are bringing AI into the monetization lifecycle to help teams work smarter, move faster, and deliver better customer experiences. Zuora’s AI capabilities are designed to augment human expertise not replace it by surfacing insights, guiding decisions and simplifying everyday work while maintaining transparency, security, and control.

Through our leading expertise and multi-product suite, we help companies across industries transform how they go to market, build recurring relationships and turn innovation into recurring growth better for customers, better for companies and ultimately better for the planet.

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This role sits at the intersection of sales strateg

🎯 Candidate Preparation Guide For Zuora Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating mastery of the Subscription Economy business model, SaaS metrics (NRR, churn, ARR), and enterprise cross-functional orchestration.

📋 Preparation Priorities (Key Areas to Clarify):

1. Confusing transactional SaaS metrics with recurring subscription lifecycle metrics.
2. Failing to demonstrate customer-centric thinking in enterprise deal cycles.
3. Lack of familiarity with multi-product SaaS packaging and pricing strategies.

✨ Recommended Role Alignment Hook:

I specialize in scaling subscription businesses by optimizing monetization workflows, driving NRR, and orchestrating complex enterprise SaaS strategies.

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