Principal Customer Solution Engineer

🏢 Zuora · 📍 Sydney, New South Wales, Australia

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Position Summary & Responsibilities

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.

As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.

In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.

What you’ll do

Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.

🎯 Candidate Preparation Guide For Zuora Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating mastery of the Subscription Economy business model, SaaS metrics (NRR, churn, ARR), and enterprise cross-functional orchestration.

📋 Preparation Priorities (Key Areas to Clarify):

1. Confusing transactional SaaS metrics with recurring subscription lifecycle metrics.
2. Failing to demonstrate customer-centric thinking in enterprise deal cycles.
3. Lack of familiarity with multi-product SaaS packaging and pricing strategies.

✨ Recommended Role Alignment Hook:

I specialize in scaling subscription businesses by optimizing monetization workflows, driving NRR, and orchestrating complex enterprise SaaS strategies.

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