Customer Success Manager II - West

🏢 Tines · 📍 United States (Remote) · 💼 remote us 💰 $125,000 - $125,000 / yr

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Position Summary & Responsibilities

Tines is the intelligent workflow company that powers some of the world's most important workflows.

Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.

Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents and automations.

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote position that must be based in PST or MST.

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations).

You will do this by supporting our customers from onboarding to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the Tines product, helping foster champions within the customer who will identify automation opportunities across their organization. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.

What you will be doing:

Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
Translating technical customer needs

🎯 Candidate Preparation Guide For Tines Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly focus on radical automation-first thinking, relentless user empathy for security/ops teams, and extreme clarity of thought when dismantling complex workflows.

📋 Preparation Priorities (Key Areas to Clarify):

1. Over-complicating solutions or relying on heavy custom code instead of leveraging native logic
2. Failing to show extreme ownership and a bias for speed during operational fire drills
3. Exhibiting poor cross-functional empathy toward technical support and product users

✨ Recommended Role Alignment Hook:

I build resilient, automated workflows that don't just save time, but fundamentally eliminate manual toil so elite teams can focus on high-leverage engineering.

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