Lead Customer Success Manager - West

🏢 Tines · 📍 United States (Remote) · 💼 remote us 💰 $190,000 - $190,000 / yr

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Position Summary & Responsibilities

Tines is the intelligent workflow company that powers some of the world's most important workflows.

Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.

Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents and automations.

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote position that must be based in PST or MST.

Role Overview

As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts. You are a self-starter and bar-raiser who operates with high autonomy, driving customer outcomes while working in tight partnership with Sales to uncover and capitalize on strategic growth opportunities.

In this role, you will serve as the trusted advisor and strategic lead for your portfolio, orchestrating technical and commercial counterparts—including Forward-Deployed Engineers (FDEs), Account Executives, and Product leaders. You will bridge complex technical deployments with executive-level business goals, ensuring customers realize maximum value from their investment and naturally expand their footprint with us.

Key Responsibilities

Drive Strategic Account Value & Retention: Accountable for net retention, customer health, and long-term strategic alignment across a portfolio of complex enterprise accounts.
Partner with Sales for Account Growth: Work side-by-side with Account Executives/Strategic Account Managers to identify expansion vectors, co-develop account plans, and position n

🎯 Candidate Preparation Guide For Tines Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly focus on radical automation-first thinking, relentless user empathy for security/ops teams, and extreme clarity of thought when dismantling complex workflows.

📋 Preparation Priorities (Key Areas to Clarify):

1. Over-complicating solutions or relying on heavy custom code instead of leveraging native logic
2. Failing to show extreme ownership and a bias for speed during operational fire drills
3. Exhibiting poor cross-functional empathy toward technical support and product users

✨ Recommended Role Alignment Hook:

I build resilient, automated workflows that don't just save time, but fundamentally eliminate manual toil so elite teams can focus on high-leverage engineering.

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